Shipping & Handling

We aim to ship all orders the next business day, Monday-Friday, excluding holidays. During sale seasons, shipping and handling may take additional days. 

If your package gets lost in transit, we will do everything we possibly can to assist you. Once proof of delivery is generated by the shipping courier, we cannot be held responsible for the package. If you'd like to request signature upon delivery, please select the signature required option at checkout. 

We cannot cancel your order once placed. If you need to update your shipping address or method, please email us immediately. 

US
Standard 2-7 Business Days $10. Free on orders of $100+          
Expedited 1-2 Business Days $35+ via UPS
US - Hawaii, Alaska, Puerto Rico
Standard 3-5 Business Days $15. Free on orders of $250+          

 

For all non-US shipping destinations: please note all tax, customs and import duties will be levied by the customer’s local government. Any additional taxes and fees are the responsibility of the customer. If the customer fails to retrieve their package, the cost to return the package will be the responsibility of the customer. Due to the extended transit times and higher shipping costs, we are unable to process returns or exchanges for orders shipped outside of the United States. Please email us if you have any questions, and we are happy to help.

Canada
UPS Standard 3-7 Business Days $20. Free on orders of $500+          
UPS Expedited 2-5 Business Days $35
International
UPS Worldwide Expedited, DHL Express 3-7 Business Days $35+ depending on your shipping address.         



Need help? Please contact us at hello@namu-shop.live
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